Privacy Policy

1.1 Information You Provide to Us

When you use ProSansaar, you may provide:

• Account Information: name, email address, mobile number, password.
• Profile Information (mainly for Professionals): profile photo, skills, experience, service descriptions, portfolio, social links, business name, GST details, and address.
• Project / Service Information: project requirements, descriptions, attachments, and any other details shared between Clients and Professionals via the Platform.
• Communication Data: messages, comments, support requests, and other communications with us or other Users through the Platform.
• Billing & Invoice Details: billing name, address, GST number (if applicable), and other details required for invoicing.
• KYC / Verification Data (if required): ID information, bank details, and related documents for identity and compliance checks.

1.2 Information Collected Automatically

When you access or use the Platform, we may automatically collect:

• IP address, device type, operating system, browser type and version.
• Log data such as pages visited, time and date of visits, referring URLs, clickstream data.
• Device identifiers and general location based on IP (city/country level).
• Usage data: features you use, searches you perform, interactions with other users.

We may use cookies and similar technologies to collect some of this information (see Section 7).

1.3 Information from Third Parties

We may receive information about you from:

• Payment gateways (Razorpay, PayPal) – limited payment-related details such as transaction ID, payment status, method (e.g., card, UPI, wallet), and amounts.
• Analytics providers (e.g., Google Analytics) – aggregated usage and traffic statistics.
• Social login providers (if enabled in future) – basic profile information like name and email.
• Verification/KYC providers – if we use third-party services to verify identity, address, or bank details.

We use your information to:

1. Provide and operate the Platform
   • Create and manage your account.
   • Enable Clients and Professionals to find each other, communicate, and collaborate.
   • Manage projects, milestones, and escrow payments.
2. Process Payments and Withdrawals
   • Facilitate payments from Clients to escrow, and from escrow to Professionals.
   • Coordinate refunds, chargebacks, and withdrawals.
   • Work with Razorpay and PayPal to process your transactions securely.
3. Communicate with You
   • Send important service-related messages (account notices, security alerts, project updates, payment confirmations, policy changes).
   • Respond to your support requests and inquiries.
4. Improve and Protect the Platform
   • Monitor and analyse usage to improve features, performance, and user experience.
   • Detect, prevent, and address fraud, abuse, security incidents, and violations of our Terms.
   • Enforce our Terms & Conditions and policies.
5. Legal, Tax, and Compliance
   • Maintain proper business, accounting, and tax records.
   • Comply with applicable laws, including GST, income tax, FEMA, RBI rules, and other regulations.
   • Cooperate with law enforcement and regulatory authorities where required.
6. Marketing and Optional Communications (if applicable)
   • With your consent (where required by law), send updates about new features, offers, or content.
   • You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

We may share your information in the following ways:

3.1 With Other Users

To operate the Platform:

• Clients can view relevant Professional profile information (name, profile photo, location, skills, ratings, and portfolio).
• Professionals can view Client information necessary to understand project requirements and perform services.
• Messages and project details shared via the Platform are visible to the parties involved (and, where needed, to ProSansaar for dispute resolution and support).

3.2 With Service Providers

We may share your information with trusted third parties that help us operate our business, such as:

• Hosting and infrastructure providers (servers, storage, security).
• Email and communication service providers.
• Analytics and monitoring tools.
• KYC/verification services, if used.
• Payment gateways – Razorpay and PayPal – to process payments, refunds, and withdrawals.

These providers are expected to process your data securely and only for the purposes we specify.

3.3 With Payment Gateways (Razorpay & PayPal)

• For payments, refunds, and withdrawals, some of your data (such as name, email, mobile number, amount, currency, and references) are shared with Razorpay or PayPal.
• Your payment data is handled by them under their own terms and privacy policies, which you are also bound by when using their services through ProSansaar.

3.4 For Legal and Regulatory Reasons

We may disclose your information when we believe it is necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes.
• Respond to lawful requests from government authorities, agencies, or regulators.
• Protect our rights, property, or safety, or that of our users or others.
• Investigate and prevent fraud, security issues, or misuse of our Platform.

3.5 Business Transfers

If ProSansaar or ROQTO INNOVATIONS is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality obligations and continued protection of your privacy.

Some of our service providers (including hosting and payment providers) may be located outside India. This means your data may be processed in other countries with different data protection laws.

Where such transfers occur, we take reasonable steps to ensure your information is protected in line with this Privacy Policy and applicable laws, including compliance with FEMA and RBI regulations for cross border transactions where relevant.

We use Razorpay and PayPal as our main payment processors:

• When you make a payment on ProSansaar, you may be redirected to, or use integrated forms or APIs provided by, Razorpay or PayPal.
• Your card, UPI, wallet, or bank details are collected and processed directly by Razorpay or PayPal. We do not store full card numbers, CVV, or sensitive bank details on our servers.
• We receive a limited set of data from these gateways: transaction ID, payment status, amount, and related metadata.

Your payment-related information is governed by:

• Razorpay's terms and privacy policy.
• PayPal's terms and privacy policy.

We keep your information for as long as reasonably necessary to:

• Provide the Platform and services to you.
• Maintain accurate business, accounting, and tax records.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

When information is no longer required, we may delete or anonymise it, subject to any legal retention requirements.

We may use cookies and similar technologies to:

• Keep you logged in and maintain sessions.
• Remember your preferences and settings.
• Analyse Platform usage and performance.
• Improve features and user experience.

You can control cookies through your browser settings (e.g., block or delete cookies). However, disabling cookies may affect some functionalities of the Platform.

Depending on applicable law, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to correct inaccurate or incomplete data.
• Right to Deletion: Request deletion of your data, subject to legal and legitimate business retention obligations.
• Right to Restriction: Request restriction of certain processing in specific situations.
• Right to Object: Object to certain processing based on legitimate interests or direct marketing.
• Right to Data Portability: Request certain data in a structured, commonly used, machine-readable format (where technically feasible).
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time.

To exercise these rights, please contact us at support@prosansaar.com with enough information to identify your account.

We may ask for verification of your identity before fulfilling such requests.

You can also:

• Update some profile and account details directly in your account settings.
• Unsubscribe from marketing emails using the link in those emails.

We take reasonable technical and organisational measures to protect your information, including:

• Using secure server infrastructure and encryption where appropriate.
• Restricting access to personal data to authorised personnel and service providers.
• Regularly monitoring our systems for vulnerabilities.

However, no system is completely secure. You are also responsible for:

• Keeping your password confidential.
• Logging out after using shared devices.
• Informing us immediately if you suspect unauthorised access to your account.

The ProSansaar Platform is not intended for children under 18 years of age.

We do not knowingly collect personal data from children.

If you believe that a child has provided information to us, please contact us so we can take appropriate action, including deletion of such data where applicable.

The Platform may contain links to third party websites or services.

We are not responsible for the content, privacy practices, or security of those third-party sites.

We encourage you to review the privacy policies of any third party sites you visit.

We may update this Privacy Policy from time to time.

When we do, we will post the updated version on this page with a new "Last updated" date.

Your continued use of the Platform after such changes means you accept the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you can contact us at: